1. How Long You Have to Return an Item

You can return most products within 30 days of the original purchase/delivery date.

2. What Can Be Returned

• Items must be unused, in original condition, with tags/packaging and all parts/accessories included.

3. How to Start a Return

1. Have your receipt or order number ready and call 416-635-9161 or 1-800-595-9390, or contact us through the website.

2. We’ll confirm eligibility and provide simple packing/return instructions.

4. Refunds & Exchanges

• Refunds are issued to the original payment method after inspection.

• Exchanges: If you prefer an exchange, we’ll help you choose a replacement of equal value.

5. Return Shipping & Fees

• If we shipped the wrong item or the item arrived damaged/defective, we’ll make it right.

• Shipping and service charges are non-refundable.

6. Non-Refundable Items

• Installed electrical or electronic parts

• Parts kits missing any assembly components

• Shipping and service order charges

7. Our Commitment

We want you to be completely satisfied—if something isn’t right, we’ll do our best to make it right.

8. Need Help?

Call 416-635-9161 or 1-800-595-9390 and we’ll guide you through the process.